On Your Side: PC Connection Catalog Slipup

I ordered Tripp Lite's Isobar 6 Ultra surge protector from PC Connection. But what I received looks different from the same model protector I bought last year. Several PC Connection reps assured me that it's the same product. But after talking to a Tripp Lite rep, I found that my new surge protector is a different model (an Isobar 6 Ultra HG) with inferior features.

Reynaldo C. Gonzales, San Antonio

On Your Side responds: Customer service director Keith McKane says that PC Connection inadvertently listed the wrong product information in its catalog. The company exchanged Gonzales's surge protector and has corrected its latest catalog. >>TIP When you receive an item ordered over the phone or online, check it carefully to confirm that it matches the promised specifications.

Grace Aquino

Grace Aquino is an associate editor for PC World.