New Ways to Remotely Access Your PC

Using a remote-access program can be like performing a puppet show underwater. Everything works, but often slowly. New versions of LapLink's LapLink Everywhere and Symantec's PCAnywhere don't radically improve things.

LapLink Everywhere 2.01 is a Web-based service that lets end users run computers remotely via a browser--even browsers on PDAs. There are multiple payment schemes; your best pick is the $120 annual fee for the software and unlimited remote access. It's easy to get up and running, but it was clearly rushed to market. From incomplete documentation to interface quirks such as an end-of-session message that looks like an error, it lacks this company's usual spit and polish. The beta version of PCAnywhere 11 I looked at is largely aimed at IT and help desk staffers who need to remotely configure and troubleshoot enterprise PCs. It is more difficult to master, in part owing to an "improved" interface, but it is also nimble and powerful.

It's a snap to use LapLink Everywhere. Install its software on the host computer and leave it on. Then hit the road and fire up a browser on a PC, laptop, kiosk, or PDA/Web-phone; go to www.mylaplink.com; enter your ID and password; and click the desired option to the left. For example, click the PC Desktop item, and once the host computer's Windows desktop appears you can run any of its apps. The catch: Your browser must support Java for remote control and ActiveX controls for copying multiple files. Many Pocket PCs and Palms support only the former.

PCAnywhere 11 sticks with direct PC-to-PC connection via the Internet, LAN, and dial-up modem. The biggest change for end users--a new interface--is a tad confusing, in part because you can do the same thing too many ways. For example, to start a remote file transfer, you could click Remotes at the top of the vertical toolbar to the left, then click Start File Transfer in the Actions section below. Or you could right-click the Connection item in the window to the right, or select a File menu option. I'd prefer a more streamlined command path.

Bottom line: Wait until both companies iron out the wrinkles. Or try our 2003 World Class winner in this category, Expertcity's GoToMyPC.

Buying Information

LapLink Everywhere 2.01 3.5 stars (07/01/2003) Adds true Web remote control via browser, but has too many design inconsistencies. Price when reviewed: $120 per year with unlimited remote access Current prices,(if available)

Buying Information

Symantec PCAnywhere 11 (Beta software, not rated) This powerful remote-control program is aimed mostly at IT professionals; its new interface is somewhat confusing. Price when reviewed: $200 Current prices,(if available)