Broken Keyboard Leg: Out of Luck?
Replacement part woes.Stephanie Layton is an editorial assistant for PC World. You can send her e-mail at consumerwatch@pcworld.com.
I own a two-year-old Logitech Cordless Elite Duo keyboard. One of its foldable legs broke, so I contacted Logitech to order a replacement leg. To my surprise, the company informed me that it did not sell this part. I was told that I would have to either buy a new keyboard or do a search on Google to see if anyone had the part. What an atrocious policy! Replacing the leg would take, oh, about 5 seconds--if I could just get the part. Is this really Logitech's policy?
Lew Snyder, Jamestown, New York
On Your Side responds: Logitech explained that the Cordless Elite Duo is no longer being manufactured, so this part is unavailable for sale. The company offered Snyder a new keyboard or a replacement leg. Snyder requested the part. (Logitech located two parts in its offices.) Moving forward, customers who have problems like Snyder's will be offered parts (when available) or a replacement keyboard--as long as the product is still under warranty. Contact Logitech at 702/269-3457.
--Aoife M. McEvoy