Waiting--and Waiting--for a New PC
Amber Bouman is an editorial assistant for PC World. E-mail her at onyourside@pcworld.com.
It's been nearly eight weeks since I ordered a complete PC system with additional peripherals from Lenovo's toll-free number after shopping on the company's Web site, which promised delivery in two weeks. I have received the wireless router that I ordered at the time, but no computer or keyboard.
I followed up by e-mail a month after ordering, and was promised delivery in three weeks, but that date has now also passed. Please, please help!
Karen Moore, Oak View, California
On Your Side responds: A Lenovo official informed us that Moore's system had shipped the day after she wrote us, and she confirmed that she finally received it--more than nine weeks after she had called in the original order.
The Lenovo spokesperson acknowledged that Moore's computer should have shipped out much sooner, but said that a custom-configured system, such as the one Moore ordered, generally takes four to six weeks to arrive--not the two weeks she expected. The spokesperson speculated that Moore may have thought she had ordered one of the systems in Lenovo's Express program, which offers next-day shipping for commonly configured models.
If you're in a hurry to receive your new PC, other computer vendors also offer fast-ship programs--but you are generally required to pick from a few selected configurations.