PC Reliability & Service
Information from About Guides and partners relating to PC Reliability & Service
Graphics Board Repair Request Unheeded
(How To) An Asus customer tries to have his malfunctioning graphics board fixed, but gets no reply. Plus: An online seller goes MIA.
(How To) An Asus customer tries to have his malfunctioning graphics board fixed, but gets no reply. Plus: An online seller goes MIA.
HP Earns Top Support Rating
(News) Hewlett-Packard beat its PC competitors in both online customer support and service in a recent survey.
(News) Hewlett-Packard beat its PC competitors in both online customer support and service in a recent survey.
Technology's Most (and Least) Reliable Brands
(Reviews) Which companies can you trust? We asked 60,000 PC World readers--and they told us about their experiences with PCs, printers, cameras, routers, and more.
(Reviews) Which companies can you trust? We asked 60,000 PC World readers--and they told us about their experiences with PCs, printers, cameras, routers, and more.
Junkbusters!
(How To) New PCs come littered with demoware and ads you never asked for. Does all that stuff affect performance? You bet. Here's how to get rid of the crud--or avoid it in the first place.
(How To) New PCs come littered with demoware and ads you never asked for. Does all that stuff affect performance? You bet. Here's how to get rid of the crud--or avoid it in the first place.
Suit Spotlights Angry Dell Customers
(News) New York's Attorney General alleges the PC giant reneged on promises of zero percent financing and on-site service.
(News) New York's Attorney General alleges the PC giant reneged on promises of zero percent financing and on-site service.
Danish consumer agency finds design flaw in Apple iBook
(News) The Danish Consumer Complaints Board has published evidence of a manufacturing defect resulting in power failures in some of Apple Inc.'s iBook G4 notebook computers. The board has already ordered the company to refund one Danish customer, and expects its findings to influence cases elsewhere, a spokesman said on Friday.
(News) The Danish Consumer Complaints Board has published evidence of a manufacturing defect resulting in power failures in some of Apple Inc.'s iBook G4 notebook computers. The board has already ordered the company to refund one Danish customer, and expects its findings to influence cases elsewhere, a spokesman said on Friday.
Snafus Delay Best Buy Rebate
(Reviews) There must be millions of easier ways to make $20 than to pick it up as a free advertised rebate.
(Reviews) There must be millions of easier ways to make $20 than to pick it up as a free advertised rebate.
Reliability and Service: The Best Companies to Buy From
(reviews) Reliability and Service: The Best Companies to Buy From
(reviews) Reliability and Service: The Best Companies to Buy From
Toshiba Notebooks Get a Fix From UPS
(news) Familiar brown trucks now also deliver notebooks to central UPS site for quicker repairs.
(news) Familiar brown trucks now also deliver notebooks to central UPS site for quicker repairs.
On Your Side: Spill Voids Entire Laptop Warranty
(howto) Vendor's policy is not to perform any repairs under warranty for a product that has suffered other damage due to an accident excluded from coverage.
(howto) Vendor's policy is not to perform any repairs under warranty for a product that has suffered other damage due to an accident excluded from coverage.
Reliability and Service Report Card
(reviews) Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs.
(reviews) Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs.
On Your Side: Defective CPU, No Warranty
(howto) PC buyer gets stranded when vendor goes out of business.
(howto) PC buyer gets stranded when vendor goes out of business.
On Your Side: Hard-Drive Repair Horror
(howto) Always back up your data before sending out your PC for repair.
(howto) Always back up your data before sending out your PC for repair.
On Your Side: Cut! Glitch Stops Home Movie Maker
(howto) Older version of Dell's Movie Studio software refuses to capture video from a Sony Hi-8 camcorder.
(howto) Older version of Dell's Movie Studio software refuses to capture video from a Sony Hi-8 camcorder.
Did Toshiba Flub Notebook Fix?
(news) Solution for shutdown-prone Satellites leads to performance problems, say some frustrated owners.
(news) Solution for shutdown-prone Satellites leads to performance problems, say some frustrated owners.
E-Mail Appeals in Age of Anthrax
(news) An often tech-adverse Congress warms to electronic communications, but tries to accommodate snail mail too.
(news) An often tech-adverse Congress warms to electronic communications, but tries to accommodate snail mail too.
Some Customers Still Waiting for XP Upgrades
(news) Gateway slow to ship promised upgrades for XP-ready PCs purchased early.
(news) Gateway slow to ship promised upgrades for XP-ready PCs purchased early.
3Com Offers Refunds for Dearly Departed Audrey
(news) Net device's short lifespan prompts vendor to buy it back from direct-sales customers.
(news) Net device's short lifespan prompts vendor to buy it back from direct-sales customers.
Juno's Revised Service Agreement Irks Users
(news) Free Web service wants to download client, use customers' PC power in for-profit 'supercomputer.'
(news) Free Web service wants to download client, use customers' PC power in for-profit 'supercomputer.'