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SupportMinds offers tech support for SMBs
(News) SupportMinds, which offers technical support from India to consumers in the U.S., is expanding to offer services to small and medium-sized businesses as well.

IBM offers paid support option for free database
(News) IBM Corp. is offering an annual support option for the free version of its DB2 database, the first of the top three database vendors to make such a move.

How Can I Tell If My PC Has Caught a Virus?
(howto) How Can I Tell If My PC Has Caught a Virus?

When ZoneAlarm Apps Conflict
(howto) Problems with an antivirus vendor's support.

Sketchy Support for BitDefender Buyer
(howto) Sketchy Support for BitDefender Buyer

Never Call Tech Support Again!
(howto) Never Call Tech Support Again!

Tech Support: Life on the Other End of the Line
(news) Tech Support: Life on the Other End of the Line

Hanging Up on Tech Support
(howto) Hanging Up on Tech Support

Microsoft Unveils Small Business Resource
(news) Microsoft Unveils Small Business Resource

Why Isn't Tech Support Getting Better?
(howto) Why Isn't Tech Support Getting Better?

Sys Technology Customers Experience Tech Support Problems
(news) Sys Technology Customers Experience Tech Support Problems

Service: Improving, No Fooling?
(howto) Service: Improving, No Fooling?

PC Support on Call
(reviews) PC Support on Call

Dell's Confusing Tech Support
(howto) Dell's Confusing Tech Support

Quit Making House Calls
(howto) Quit Making House Calls

Apple Tops in Customer Satisfaction
(news) Dell comes in a close second, while Gateway shows improvement, study says.

Bugs and Fixes: How to Get Help With Patch Problems
(howto) Your PC maker is obliged to deal with software woes during your warranty.

Misadventures in Tech Support
(news) As companies move service offshore and online, are you still being served? We went undercover to put major vendors to the test. Not everyone gets a passing grade.

Consumer Watch: When Help Is Half a World Away
(howto) Some PC users complain about overseas tech support representatives.

On Your Side: Printer Constantly Causes Crashes
(howto) Conflict between user's Lexmark ink jet and his computer's Windows 98 SE operating system made the printer unusable.

Home Office: Tech Help When You Need It
(howto) Great tech help for cheapskates and Internet geeks.

Home Office: Helpfulness Is Next to Geekliness
(howto) Be your own help desk with these simple tricks and great resources.

You Call This Service?
(news) 30,000 readers speak out: PC support remains shaky, and reliability is slipping. And the best-backed computer may not be a PC.

LiveRepair Launches Tech Support Service
(news) Once the warranty expires, where can users turn? Online service offers (only) virtual assistance.